Refund Policy

 

 

How long would it take me to receive the refund of the returned product?

After the refund has been initiated by Always Canvas as per the Returns Policy, the refund amount is expected to reflect in the customer account as per the following timelines:

• NEFT - 1 to 3 days post refund initiation
• Online Refund – 7 to 10 days post refund initiation, depending on your bank partner

Please note, Always Canvas initiates the refund upon successful return pick up, and after the returned item has reached us and quality check is successful. Therefore, the refund initiation time may vary by time taken by the courier partner to deliver the return to an Always Canvas warehouse. In case of any refund discrepancies, Always Canvas may at its sole discretion request you to share a screenshot of your bank statement.

Return Policy

RETURNS

Always Canvas's 7-day returns policy gives you an option to return or exchange items purchased on alwayscanvas.com for any reason within 7 days of receipt of the item. We only ask that you don't use the product and preserve its original condition, tags, and packaging. Following are the conditions for all returns and exchanges:

• Pick up: In most locations, we offer a pick-up service. You will see a pickup option when you submit a return request. Or else our customer service can arrange reverse logistics for you.
• Reverse Logistics charges - For all returns and exchanges we bear the responsibility of picking up the order from the customer location. However, return shipping charges are to be borne by the customer. Return shipping charges are equivalent to 10% of MRP for products above INR 5,000, and INR 500 for products below INR 5,000.
• While returning any product, please take pictures and videos of the final packed product before handing it over to our logistics partner. Email or WhatsApp these to our customer service.
• For any complaints regarding breakage, we need pictures of the broken product and complete packaging within the first 24 hours of delivery to confirm it as defective or broken.
• GoCo Gear Products are not eligible for return due to the risk of cross-contamination and the low value of the product.
• Items purchased as final sale cannot be returned, exchanged, or repaired.

Upon receiving the product at our returns desk, we will inspect its condition, which must include original packaging, tags, labels, manuals, etc., and ensure it is undamaged. Upon successful inspection, your refund will be processed as soon as possible.

To return a product to Always Canvas, please follow these steps:

• You can return products within 7 days of receiving them.
• Email us at info@alwayscanvas.com or WhatsApp us at 98798 11832 between 10 am to 7 pm, Monday to Saturday.
• We offer a pick-up facility in selected locations depending on courier service availability.
• If reverse pick-up is not available in your location, you can self-ship the product to us.

Our number one priority is customer satisfaction. If for any reason you don’t like the product, you may return it in its original packaging, working condition, with all accessories and manuals, and we will process your refund. Return logistics charges are to be borne by the customer.

If you still have any doubts, feel free to email us at info@alwayscanvas.com or call us at 98798 11832.